To work as part of the Astrea Central IT team supporting our Secondary phase schools, covering both South Yorkshire and Cambridgeshire. Covering IT infrastructure, services, and solutions, where you will provide support to the Academy Trust organisation and the member academies within the Trust or other agencies supported by the Trust. You will assist with development, project management and implementation of new systems and be responsible for the day to day running of existing IT infrastructure and support delivery within an assigned group of academies. You will be visiting each of your schools regularly ensuring excellent service and opportunities to build relationships are never missed. As part of the IT Leadership team at Astrea, you will facilitate an effective flow of information between your schools and IT teams relating to challenges, opportunities, and initiatives, in order to provide the best possible service to our academies drawing on the strength of the wider Astrea IT community. You will contribute to development and improvements in Astrea’s IT practices allowing you to make your mark on the service we deliver which affects thousands of our pupils and staff daily.
Main Duties and ResponsibilitiesYou will lead the service delivery in your academies supporting school-based or field-based teams in the following duties:
Ensure excellent IT Service Delivery
Supplementary support to established Academies & their IT support teams
IT project delivery with responsibility for project management
Build, manage and develop relationships with the Leadership Team of each School visited
Line Management of the IT Support Team within your assigned schools
Use and champion the use of service desk software to manage workflow and provide timely and appropriate feedback to clients and other members of the team
Develop and implement new technologies in line with Astrea IT strategy and objectives
Assure systems’ security
Work as part of the Astrea IT support team
Manage existing and implement new systems and solutions as directed
Ensure accurate records are kept of all IT hardware, software and peripherals
Develop effective working relationships within the Academies and central Trust team always ensuring rich and frequent communication
Assist in and provide initial configuration and troubleshooting, installation and support services in the Astrea Trust Academies and partner organisations
Deliver training where deemed appropriate to end users or technical staff
Induct new starters to Astrea Academy Trust operating procedures and relevant policies
Ensure compliance with data protection and related current legislation
Ensure good practice is adhered to by users and IT teams.
Software
To assist with the configuration, installation, and testing of required software
To assist with making software and data available to appropriate users
Ensure that anti-virus software is installed, kept up to date and working properly on all stations
Ensure software and operating system updates are installed as appropriate
To assure compliance in the provisioning and distribution of web-based or online systems
Support website development
Hardware
To ensure IT hardware and peripherals are installed and configured according to Trust guidelines
Maintain and troubleshoot academy systems as appropriate
To ensure equipment is allocated correctly to members of staff
To ensure that the school Asset registers are kept up to date
Liaise with suppliers in relation to repairs of equipment under warranty or maintenance contracts
IT Management
Liaise with Central IT Support and suppliers regarding school-based support requests where needed
Provide support to Academy IT Teams in the event of network failure or disruption
To assist Academy IT teams in upgrading Networks and in project managing newly procured systems
Ensure network maintenance tasks are carried out in line with the IT standard operating procedure
Follow the Core IT / supplier’s recommended procedures
Other Specific Duties
Basic clerical duties related to the post, including record keeping of conversations
Facilitate conversations between Schools, Central IT and Suppliers where necessary
Maintain, record, and update all aspects of the IT infrastructure
Assist staff members with the use of IT software and hardware
Line management of staff including objective setting in line with Trust’s plans and objectives; performance management in line with Astrea Performance Management Framework
To comply with any reasonable request from your line manager to undertake work of a similar nature even if not explicitly named in the job description